Our Privacy Policies
Effective Date: 02/07/2025
LoomFactor (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://loomfactor.com or interact with us across digital platforms.
1. Who We Are
LoomFactor is a creative design agency offering services such as presentation design, website development, branding, and SEO audits. Our registered business operates in the United Kingdom and serves clients globally.
2. What Information We Collect
We may collect the following personal information:
Contact Information: Name, email address, phone number, and company name.
Account or Booking Info: If you book a consultation or use our contact forms.
Payment Data: If you engage in a paid service (handled via secure third-party processors).
Technical Data: IP address, browser type, device information, referral URL.
Usage Data: Pages visited, time spent on our site, clicks, scroll behavior.
Marketing Preferences: Opt-ins for newsletters, updates, or service announcements.
3. How We Collect Information
Through our website forms (e.g. “Start Your Project” or “Book a Call”)
Email or direct messaging on platforms like LinkedIn or Instagram
Analytics tools such as Google Analytics, Meta Pixel, and LinkedIn Insight Tag
Newsletter signup and marketing tools (e.g. MailerLite or similar platforms)
4. How We Use Your Information
We may use your information to:
Respond to inquiries or provide services you request
Deliver proposals, invoices, or project updates
Send relevant emails or marketing communications (with opt-out options)
Improve our website, offerings, and customer experience
Analyse traffic and measure campaign effectiveness
5. Sharing of Data
We do not sell your personal data.
We may share your data with:
Third-party service providers (e.g. payment processors, CRM, newsletter services)
Analytics providers (Google Analytics, Meta/Facebook Pixel, etc.)
Legal or regulatory authorities, if required by law
All third parties are bound to strict confidentiality and data protection obligations.
6. Your Rights (UK & EU Users – GDPR)
You have the right to:
Access or request a copy of your personal data
Correct inaccurate or outdated data
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing communications
File a complaint with the UK’s ICO (Information Commissioner’s Office)
To exercise these rights, contact us at support@loomfactor.com
7. Cookies
We use cookies and similar technologies to enhance user experience and analyze performance. You can control or disable cookies via your browser settings.
Cookies we may use:
Google Analytics
Facebook/Meta Pixel
LinkedIn Insight Tag
Session cookies for form handling
8. Email Marketing
If you opt in to receive emails from us, we may send service updates, design tips, or promotional content. You can unsubscribe at any time by clicking the link in the footer of our emails.
9. Data Retention
We retain personal data only for as long as necessary:
For service delivery and legal compliance
To maintain client records
Or until you request deletion
10. Security
We take data security seriously. Our site uses SSL encryption and secure third-party platforms for handling form data and payments.
11. Third-Party Links
Our website may contain links to third-party sites (e.g., client projects, partners, or tools). We are not responsible for their content or privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest changes. Continued use of our website means you accept the current version.
13. Contact Us
For questions about this Privacy Policy or your data:
📧 Email: support@loomfactor.com
🌐 Website: https://loomfactor.com
